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Services

Managed Services

The Stone Group recognises that today's managed service offerings need to be far more flexible than in previous years. The Stone Group is now offering a pick and mix approach to service acquisition which provides your school, college or university with access to services that complement your internal skills as they’re required.

Schools can now look for managed services packages that flexibly wrap up these service offerings to meet specific requirements, enabling clearer opportunities for reducing costs whilst also boosting the overall quality of delivery. With the right services in place to support existing internal skills, schools can remain in control, determine strategic direction and continue to achieve continual ICT improvement at a far lower cost base.

Please find details below of the core managed service offerings from Stone Group. For more information please contact your Stone Account Manager.

Telephone Support Direct access to dedicated Microsoft MCP and MCSA qualified Support Technicians who can assist you with technical difficulties in all areas of your system. Stone Group can offer asistance on a wide range of hardware and software backed up by direct access to technical support from all major hardware and software manafacturers.

Remote Support Our powerful remote support solution gives our Microsoft MCSA and MCSE qualified Senior Support Technicians the ability to take control of your systems and carry out analysis and diagnosis of faults. We can also make the required changes with your approval to restore your system to a working state. Remote access requests are initiated by the customer so you control who can access your system. Remote support services are offered on a twelve month contract.

Scheduled Remote preventative Maintinence If you take advantage of our remote support service you will also benefit from regular pro-active monitoring of your server(s) to ensure your system continues to run smoothly. You will be notified by our Microsoft qualified Senior Support Technicians of any issues detected that may require attention and if you wish we can investigate further. Once a solution has been found we can make the necessary changes, remotely in most cases.

On Site Emergency Support Our Microsoft qualified Senior Network Engineers can be with you quickly to diagnose problems and restore your system to full working order as smoothly as possible. In the event of a system failure you will receive a rapid response on-site to ensure services are restored with the minimum disruption allowing you to concentrate on the more important task of teaching and learning.

On Site Support You may not have the time or resources to get involved with the more mundane tasks on your network. Whether you want to add a new printer or install additional software we can provide a Microsoft MCP qualified engineer to carry out the tasks for you.

Scheduled On Site Support If you don’t have your own technician on site or simply don’t have the resources to deal with lower priority jobs we can provide you with a Microsoft MCP qualified engineer for regular scheduled visits. Your dedicated engineer will build up a good knowlege of your system saving you time explaining what you want each time we visit.

Network Infrastructure Support Your network infrastructure is the backbone of your system and needs to run smoothly to enable you to deliver your teaching and learning without disruption. Our Microosft qualified Senior Network Engineers can be provided to assist with all aspects of your wired and wireless infrastructure. If you are planning a network upgrade or need to diagnose a performance issue why not take advantage of our experience and expertise to get things right.

Asset Management and Equipment Audits Stone Group can provide comprehensive and flexible Asset management solutions to help manage your IT resources. We can also carry out a full audit of your establishment and document the details and location of all your equipment.

Network Health Checks As an enhancement to our remote support service, Stone Group can offer you the benefit of regular pro-active monitoring and network heath checks. The monitoring and heath checks aim to identify and resolve any issues that may require attention giving you peace of mind that your system continues to run smoothly.

 

Stone Recycling

Ask about our recycling service today! Fast & Efficient Free Collection and Processing
Our Opal Way facility at Stone Business Park is fully licensed by the Environment Agency as an Authorised Treatment Facility and we are further licensed as a Waste Carrier and Broker. For those of you interested in seeing for yourselves this facility, tours are always available by prior arrangement either through your account manager or by contacting the recycling department directly.

We can offer you a comprehensive service in all aspects of the management of your waste stream, including:

• Efficient Waste Collection bookings
• Free Collection from your sites (minimum volumes and access requirements apply)
• Secure transport to our premises
• Free Treatment and Processing through our Recycling department
• All Environment Agency compliance documentation
• Competitive pricing structure for non-qualifying equipment
• Comprehensive Data Erasure

Recycling Collection Request
If you have an immediate requirement, please complete the recycling request form available online or on our stand today.

 

Stone Finance Services

At a time when budgets are becoming increasingly overstretched, how can you still invest in the latest technology?
More and more organisations are considering leasing options. The benefits for you

• Cutting-edge technology through the regular replacement of equipment
• Low monthly annual costs
• Fixed lease payments provide greater cost transparency and improve budgetary and planning
• Simplified procedure in the form of a one-off Master Lease Agreement
• High degree of flexibility: equipment can be upgraded or replaced and the lease can be extended at agreed intervals
• Leases can be structured to take account of pre-installed equipment, budgetary restrictions and different accounting standards
• Simple online asset management of all leased equipment also available

For more information ask to speak to Matthew Knowles or email stonefinance@stonegroup.co.uk